This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Inside Out: Challenges and Innovations in Handling Internal Workplace Complaints
Share |
Untitled Document

Saturday, November 5
8:30 - 9:30am

Organizations of all sizes face recurring issues in managing and investigating complaints of workplace misconduct. External investigators who come in and out of the workplace might not understand these persistent concerns. This presentation addresses some of those issues and how they impact both internal and external investigations professionals. As workplace investigations become more professionalized, more complex, and more common, employers and individual investigators need to be aware of these underlying and changing dynamics. We will address issues common to both private and public sector workplaces such as the need to balance process against expense in resolving complaints; ensuring the timely conclusion of investigations; and dealing with repeat or vexatious complainants. We then turn to various innovative ideas and solutions, and will close by introducing one cutting edge model for effectively resolving employee complaints through the investigation and post-investigation process the Los Angeles County Equity Oversight Program. The presenters draw from a broad range of experiences in both the public and private sectors. Attorney Camille Townsend is the Acting Executive Director of the Los Angeles County Equity Oversight Program. Attorneys Angela Reddock-Wright and Susan Woolley are members of the Los Angeles County Equity Oversight Panel, and are experienced workplace investigators. Participants will learn about some of the systemic challenges that affect both internal and external investigators. More importantly, participants will take away fresh perspectives on addressing these issues and on how to effectively manage internal complaints and investigations.

Speakers: Camille Townsend, Angela Reddock-Wright, and Susan Woolley

 

Camille Townsend

Camille Townsend

Camille Townsend has been a practicing employment law attorney for over nine years in both the private and public sector. Currently she is Acting Executive Director of the County Equity Oversight Panel for LA County. Previously, Ms. Townsend worked as Deputy County Counsel for Los Angeles County's Office and worked for a national labor & employment law firm. Ms. Townsend completed her undergraduate work at Boston College and received her law degree at the University of Wisconsin. Ms. Townsend is President of the California Association of Black Lawyers and is a past president of the Black Women Lawyers Association of Los Angeles, Inc.. In 2014 she was appointed to the State Bar of California's Council on Access and Fairness.


Angela Reddock Wright

Angela Reddock Wright

Angela Reddock Wright is the Founding and Managing Partner of The Reddock Law Group, a boutique employment and labor law investigation, mediation and arbitration firm based in Los Angeles. She is retained by public and private sector employers to conduct workplace investigations of harassment, discrimination and other claims. Having litigated seminal university sorority hazing cases, she also is retained by educational institutions to provide consultation and investigation of Title IX cases. Angela is a graduate of Amherst College, UCLA School of Law, and the Coro Foundation Fellowship. She also had the distinct honor of being a German Marshall Fellow to Europe. 


Susan Woolley

Susan Woolley

Susan Woolley has practiced law for 25 years. She served as the Director of Investigations for the Denny's race discrimination litigation, where she supervised a team that conducted investigations in 49 states. Susan was an expert for the U.S. Department of Justice in the Cracker Barrel Restaurants litigation. Susan currently serves on L. A. County Equity Oversight Panel which oversees workplace investigations countywide. Prior to specializing in investigations, Susan conducted complex business and civil rights litigation. Susan is an adjunct professor at Loyola Law School. Susan graduated from Stanford Law School and clerked at the U.S. District Court.