Outside Investigators Track
Friday, October 23
2:15 - 3:00pm
In “he said, she said” cases, where relevant evidence is limited to the statements of the complainant and the respondent, credibility assessment becomes a critical factor in determining what actually occurred. In these types of cases, deep listening skills are necessary because they encourage witnesses to reveal detailed and accurate information. With more accurate information, the investigator is better able to determine who is telling the truth.
For example, in Silva v. Lucky Stores, Inc., 65 Cal.App.4th 256 (1998), the investigator encouraged the respondent to reveal detailed information, which aided the investigator in assessing credibility.
To develop deep listening skills, we must release judgments and emotional reactions that often occur during witness interviews and also connect with witnesses on their emotional level, all the while maintaining our neutrality. If we can master these skills, we improve the likelihood of getting witnesses to reveal all they know.
In this session, attendees will learn how to:
- Be fully present during witness interviews
- Quickly identify and let go of judgments and emotional reactions that may arise during witness interviews
- Sense what the witness is feeling
- Connect with the witness emotionally, while maintaining neutrality
- Obtain more detailed and accurate information from witnesses, which will improve credibility assessment
Speaker: Jay Sherman, Sherman Investigations